Remove Ads from Kindle without Costing a Cent

 Minute Read
March 8, 2022

You may have wanted to save a few bucks, or you didn’t notice the check box that means you’ve ordered a Kindle with ads.

Whatever the reason, the good news is that you can remove ads from any Kindle for free.

Not a single cent!

For those of you that are unsure whether you want to keep ads, our guide on Kindle Ads vs No Ads give a brief summary of the pros and cons of both to help you decide.

How to remove Ads from Kindle Paperwhite & Oasis

There are two ways to remove ads, also known as “Special Offers” from your Kindle ereader.

1. Pay to Remove Offers

The quickest and simplest way is to pay to have ads removed.

This can only be done through your online Amazon account using a laptop or desktop.

1. On the home page go to Accounts & List > Manage your Content & Devices.

2. Select the Devices tab and the Kindle icon.

3. You should now see a row of Kindle devices you own. Select the Kindle device you want ads removing.

4. Just below Device Summary you should see Special Offers with an orange label saying Active.

5. Select the Remove Offers button.

As Amazon states in the Special Offers window that you will be charged a fee, which is the same as the discount you received during the purchase. This fee automatic comes from your default card payment.

6. If you agree the terms, click on End Offers and Pay the Fee.

You should receive an order acknowledgement via email and provided your Kindle has a network connection, Amazon will automatically remove adverts from your Kindle Paperwhite or Oasis device.

2. Speak to Customer Support

The cheapest way is to politely ask customer support if they would remove ads for free. You can do this in one of two ways.

1. The first is to speak to Amazon Customer Support directly over the phone. Depending on the time of day this can take anywhere up to 20mins during peak times, with most of that time being spent waiting in a queue.

If you’re not sure what to say to customer service, you could try the following:

  • You: “Hey, I have a Kindle ereader and I find the adverts are quite annoying and I was wondering if they could be removed?”
  • Customer Service: “Sure we normally charge for this service; would you like me to continue?”
  • You: “I was hoping I wouldn’t have to pay for this, is there any chance you could waiver the fee?”
If customer service is refusing to budge, try and see if they are willing to negotiate a deal where by if you pay for the service you will receive something back such as credit to go towards a new Kindle book.

In most cases they should waiver the fee, but it is important to be courteous throughout the conversation regardless of the outcome.

2. Alternatively, you can connect to customer service by Live Chat. This is especially easier to do if you have a desk job as it would allow you to message whilst working on your desktop.

In fact, I find myself speaking to customer service more frequently this way as it saves me countless hours a year on the phone. Instead, I can request a live chat and continue with my work while I wait in the queue and will be notified once I receive a message.

Again, if you are not sure what to say during the live chat you can copy and edit some of the text in the phone conversation mentioned earlier.

No Guarantee

I will preface before you pick up the phone or start a live chat that this may not work. Just because this has worked in the past, does not mean that it will continue to work in the future. Companies change their policies on all things related to their business all the time and this is by no means no exception.

But I know of several folk who have tried this and were successful in having ads removed from their Kindle device.

Should I remove Ads from Kindle?

Before you click on the End Offers button or get on the phone to Amazon, you should ask yourself “Do I really want ads removing from my device?”

“Are they really that annoying that I’m willing to either pay for the privileged, or spend valuable time trying to persuade someone to remove them?”

If you happen to have purchased a new Kindle Paperwhite (11th Gen) with ads by mistake, I encourage you to at least try the device for a couple of weeks to see if they are they bothersome to you.

Chances are that you will get used to them and may even like the suggestions given.

Why I have Ads on my Kindle Paperwhite

You might be surprised to know that I have ads on my latest Kindle Paperwhite (11th Gen). The reason for this was to find out whether they really were irritating or not.

To be honest Amazon ads have come a long way from even a couple of years ago.

On previous devices ads were a little more intrusive. There would be a banner that would run along the bottom of the Home screen, which was somewhat annoying. But this is now gone on the latest software release.

Now, you will only find adverts or special offers on the screensaver, and Amazon’s AI is improving by the day, meaning they are serving book recommendations based on your personal preference, and I have to say, I have been close to purchasing a few of those recommendations. Where they let themselves down is not showing the price of the book, instead you have to tap on ‘Learn More’ to be re-directed to the Kindle Store before seeing the price, personally I would like to see the price before I’m re-directed to the store.

Will I keep ads on my Kindle?

For the time being yes, as I don’t find them intrusive and personally, I find them more interesting that the small selection of screensavers that become repetitive quite quickly.


To remove ads from Kindle you can either pay to have the “special offers” removed or speak to customer service to see if you can have this removed for free.

It may be worth buying a Kindle with ads at a reduced price as they tend to be less intrusive as normal ads you usually find on websites.

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Bob S
Bob S
4 months ago

Extremely clickbait article that does not actually present a FREE way to remove ads. The only two methods mentioned are paying to remove the ads or hoping that you can negotiate a lower fee with customer support.

3 months ago
Reply to  Admin

I just tried it. All I had to do was ask and it was done, they even said it's normally $20 but "as a valued amazon customer, I am going to help you do it at no cost"

3 months ago
Reply to  Chris

So glad it worked Chris.

3 months ago

They did work with me and removed mine, just means more books with the 20 saved. New to the e-reading scene so far and love it. Thanks for the article.

3 months ago
Reply to  B2B

So happy it worked for you. Like you said more money to spend on books. Kind Regards, Deb's

1 month ago

I placed a Prime Day order for the Kindle Paperwhite without ads- as it was only $11 more than the ad-free version. Unfortunately, there was a 7-week delay on the item. I would be receiving my new Kindle WEEKS after my trade-in device was due. So, I asked about canceling the order and ordering the version with ads (and having the ads removed later). I wasn't asking for free ad removal- just the opportunity to pay the discounted rate I would have paid if there wasn't a delay.

They said there were no exceptions and absolutely nothing can be done. I have to have ads or pay the $20 fee.

1 month ago
Reply to  Lissa

Hey Lissa, Amazon may have changed their policy on this. I have a New Kindle Paperwhite with ads and I have to say it does not impair the user experience. There are no ads on the homepage, just on the screensaver, quick swipe and it's gone. I might try to see if Amazon would remove it for free or if I get the same response.

1 month ago

I just tried by calling and using the chat service, both rejected me. The chat service even asked a manager and they still said no after I explained that others have received the discount and that I'm an Amazon Prime member.

1 month ago
Reply to  Claire

Hi Claire, I think Amazon have recently changed their policy on this one. I'm suprised they did not waiver the fee given that you are a Prime member. All I will say is that i've been using the new Kindle Paperwhite with ads since it's release and I do not find it intrusive to my reading experience.

1 month ago

They just removed the ads and didn't even mention the price. Took less than 2 minutes.

18 days ago

Still works for me. I contacted through the chat.

2 hours ago

Getting in contact with the customer support via chat works for me.
She just asked the serial number of my device and voila, the ads is removed. No questions asked.

Thanks for the article!

2 hours ago
Reply to  Zain

Fantastic news! So pleased it still works.

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