Update your Kindle is Greyed Out? Here’s How to Fix

10 min Read
Published: 
August 3, 2021

Kindles normally update themselves without any issue, all you will need to do is accept the update when one is available.

However, there can be times when you need to force an update that may have missed, only to find that Update your Kindle is greyed out.

You’ll be pleased to know that this is a quick and easy fix and we’ll have your Kindle updated in no time.

Let’s dive in!

Why Can’t I Update my Kindle?

Generally, there are three reasons why update your Kindle is greyed out:

  1. Your WIFI is disabled.
  2. Set to Aeroplane Mode.
  3. A fault with your device.

Manually updating the firmware can also cause this issue if the file is in the wrong directory. I’ll cover how to resolve this later on.

1. WIFI Disabled

To update your Kindle to the latest software, you need to have WIFI enabled and connected to a local network.

To do this:

  1. Tap near the top of the screen to open the Navigation Menu.
  2. Select All Settings > WI-FI & Bluetooth.
  3. If Aeroplane Mode is “On”, tap to turn “Off”
  4. Tap on Wi-Fi Networks.
  5. Select your WIFI network.
  6. The WIFI icon should be on the top menu.

Connect to a WIFI Network

If you haven’t yet connected your Kindle to a WIFI Network before, just follow the previous instructions and follow the steps below:

  1. Select your WIFI Network – This should be the same ID that is on your router.
  2. Enter your password – Check the label on the bottom of your router, or the card the accompanies it.
  3. If successful, you should see the WIFI icon at the top of the screen.

The WIFI password is usually printed on a label on the router supplied by your internet provider. Next to the SSID (WIFI ID) the password should be next to it.

Sometimes internet providers supply a small card that you can insert/remove from the router with details provided to make it easier. Alternatively, you can phone your ISP (Internet Service Provider) for this information.

2. Set to Aeroplane Mode

Any Kindle device that displays an Aeroplane icon at the top of the screen means that all wireless communication (this includes bluetooth and WIFI) are disabled.

As the name suggested it’s used to turn off all wireless communication during take-off and landing so the device cannot interfere with the planes navigation system.

It’s also a handy feature at preserving battery life as WIFI uses a lot power.

But right now, we need to disable it. To remove Aeroplane Mode, simply follow these steps:

  1. Tap the top of the screen to open the Navigation Bar.
  2. Select the Aeroplane icon.

This will now change the icon from solid black to a line through it, indicating it’s disabled.

You should now see the WIFI icon at the top of the screen if you have this enabled and connected to your router. If not, follow the steps in section 1 to setup WIFI.

3. Faulty Kindle

It is rare, but some devices may develop a fault with their WIFI. I will preface that I have never seen this but that isn’t to say that it cannot happen.

Symptoms of a faulty WIFI module include:

WIFI setup greyed out when Aeroplane Mode has been disabled.

I do admit I have no experience of replacing these, nor do I know if they can be replaced or whether you would need to replace the entire board to repair. If it’s the later, you may need to speak to Amazon with regards to a warranty repair if your device is within 12 months old of part of Amazons extended warranty. Otherwise, you may be looking for a new device.

Manually Update Kindle Paperwhite

The alternative is to manually update Kindle by downloading the software and uploading via USB. If you would like to try this yourself, I have a guide to updating Kindle which goes into detail on how to update manually.

I’ve included a step-by-step guide with screenshots to make the process straight forward.

Give Kindle a Nudge

Once connected, upgrading Kindle is a piece of cake!

  1. On the Home screen select Settings > All Settings.
  2. Tap on Device Options > Advanced Options.
  3. Select Update Your Kindle.

If the option is greyed out, then you already have the latest version and this exercise was a complete waste of time 😉

For those of you that were able to update, Kindle should now download the latest version and request you to confirm the update. Once confirmed, the device will reset and perform the software update.

Summary

Sometimes there are options set that prohibit other parts of our Kindle.

Hopefully you now know where to look to unlock Update your Kindle and download the latest version.

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